Privacy Policy

Last updated: November 2025

This Privacy Policy explains how Floorbell (“we”, “us”, or “our”) collects, uses, and protects personal information when users access our website, mobile application, and related services (collectively, the “Service”).

1. Information We Collect

We may collect the following information when users interact with our Service:

Name

Email address

Phone number

Information provided during account creation or use of the Service

Usage data related to app activity and settings

We do not sell personal information.

2. How We Use Information

We use personal information for the following purposes:

To create and manage user accounts

To provide features and functionality within the Floorbell app

To send user-requested SMS notifications and alerts

To communicate with users about their account or app activity

To improve and support the Service

3. SMS Communications

By providing a phone number, users consent to receiving SMS notifications related to their account and activity within the Floorbell Service.

Users may opt out of SMS notifications at any time by replying STOP.

4. How We Share Information

We may share limited personal information with third-party service providers who support our operations (such as Twilio for sending SMS messages).

We do not share personal information with advertisers, marketers, or unaffiliated third parties.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. User Rights

Users may:

Request access to their personal information

Request corrections to their information

Request deletion of their personal information

To submit a request, contact us at the email listed below.

7. Children’s Privacy

The Service is not intended for children under 13, and we do not knowingly collect information from children under 13.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page.

9. Contact Us

For privacy questions or requests, you may contact us at:

Email: support@floorbell.com

Website: https://floorbell.com